--- title: Customising email templates description: Mail notifications are designed to provide important order information to customer and store owner. These notifications are built with help of HTML tags and use special variables to display actual order information in emails. --- [Skip to content](https://learn.fcrmedia.ie/knowledge/customising-email-templates#main-content) [More support](https://learn.fcrmedia.ie/knowledge/kb-tickets/new?hsLang=en) ![fcr-logo-2020-pale.png\]](https://learn.fcrmedia.ie/hs-fs/hubfs/fcr-logo-2020-pale.png?height=40&name=fcr-logo-2020-pale.png) Open main navigation Close main navigation - [More support](https://learn.fcrmedia.ie/knowledge/kb-tickets/new) - [Get Your Online Store](https://fcrmedia.ie/) [Get Your Online Store](https://fcrmedia.ie/) Hello. What Is Your Question? - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://learn.fcrmedia.ie/knowledge?hsLang=en) 2. [Orders](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en) 3. [Order notifications](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#order-notifications) # Customising email templates ## Mail notifications are designed to provide important order information to customer and store owner. These notifications are built with help of HTML tags and use special variables to display actual order information in emails.   This article describes the list of available variables and provides examples of their use. #### In this article: 1. [Changing the Successful Registration email](https://learn.fcrmedia.ie/knowledge/customising-email-templates#registration) 2. [Changing the Order Confirmation email](https://learn.fcrmedia.ie/knowledge/customising-email-templates#confimation) 3. [Removing the company phone number from the Order Confirmation email](https://learn.fcrmedia.ie/knowledge/customising-email-templates#removephone)   ### Changing the Successful Registration email The default greeting to people who create a new account in your store is: Hello, ${customer.name}! Thanks for signing up for ${store.name}! We’re excited to have you join us and look forward to seeing you in our store. You can change this message by editing the corresponding text block in the message template: The ${customer.name} variable is displays the customer’s name in the email. Keep this in your template if you want to send a personalized message. ### Changing the Order Confirmation email Online store provides default messages for paid and unpaid order confirmations to help keep your customers up to date. Paid orders generate the following message: Thank you for your ${store.name} store order! We will send you a notification email as soon as your package is shipped. Unpaid orders (for instance, offline payment methods) generate the following message: Thank you for your ${store.name} store order! Your order on ${order.dateCreated} has been submitted and will be processed as soon as payment is received. You can customize these messages to match the voice of your store using HTML. The ${store.name} variable displays your store name in the message. You can place it in any part of the message. ### Removing the сompany phone number from the Order Confirmation email If provided, we add your your company phone number to the Order Confirmation emails by default. If you want to remove this line from your emails, delete the following line of code from your Order Confirmation templates: The ${store.officeAddress.phone} variable is responsible for displaying of the phone number in the email. 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