--- title: What is a chargeback description: If you accept credit cards in your online store, you might have to deal with chargebacks. A chargeback is a demand made from a bank to return funds to a cardholder. --- [Skip to content](https://learn.fcrmedia.ie/knowledge/what-is-a-chargeback#main-content) [More support](https://learn.fcrmedia.ie/knowledge/kb-tickets/new?hsLang=en) ![fcr-logo-2020-pale.png\]](https://learn.fcrmedia.ie/hs-fs/hubfs/fcr-logo-2020-pale.png?height=40&name=fcr-logo-2020-pale.png) Open main navigation Close main navigation - [More support](https://learn.fcrmedia.ie/knowledge/kb-tickets/new) - [Get Your Online Store](https://fcrmedia.ie/) [Get Your Online Store](https://fcrmedia.ie/) Hello. What Is Your Question? - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://learn.fcrmedia.ie/knowledge?hsLang=en) 2. [Payments](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en) 3. [Chargebacks and inquiries](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#chargebacks-and-inquiries) # What is a chargeback ## If you accept credit cards in your online store, you might have to deal with chargebacks. A chargeback is a demand made from a bank to return funds to a cardholder. When a cardholder has an issue with a charge on their card, they contact their bank and dispute this charge. The cardholder can be your customer or just a person who thinks that their card was fraudulently used for buying something in your store.   The bank opens a dispute for a chargeback and you can try to resolve it by replying and providing evidence that the transaction was legitimate.   Chargebacks can happen if a credit card or PayPal account was used illegally for buying something in your store. If you receive a chargeback, you need to contact your payment processor immediately. See more about detecting and preventing fraud.   The bank or the credit card company that issued the card reviews the evidence to make a decision. Then they close the chargeback in either your favor or the cardholder's favor. If you win the chargeback, you get the disputed amount. If the cardholder wins the chargeback, the disputed amount is returned to them. \-------------------------- - [Step By Step Setup](https://learn.fcrmedia.ie/knowledge/step-by-step-setup?hsLang=en) - [Store Setting](https://learn.fcrmedia.ie/knowledge/store-setting?hsLang=en#main-content) - [Wordpress](https://learn.fcrmedia.ie/knowledge/store-setting?hsLang=en#wordpress) - [Products](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#main-content) - [Import and export](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#import-and-export) - [Product details](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#product-details) - [Categories](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#categories) - [Images](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#images) - [Managing stock](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#managing-stock) - [Adding products](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#adding-products) - [Digital products and services](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#digital-products-and-services) - [Options and variations](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#options-and-variations) - [Storefront display](https://learn.fcrmedia.ie/knowledge/products?hsLang=en#storefront-display) - [Guest Articles](https://learn.fcrmedia.ie/knowledge/guest-articles?hsLang=en) - [Extras](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#main-content) - [Payments](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#payments) - [Technical References](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#technical-references) - [Promotions](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#promotions) - [Basic Questions](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#basic-questions) - [Sales](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#sales) - [Staff Accounts](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#staff-accounts) - [Shipping](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#shipping) - [Products](https://learn.fcrmedia.ie/knowledge/extras?hsLang=en#products) - [Online sales channels](https://learn.fcrmedia.ie/knowledge/online-sales-channels?hsLang=en#main-content) - [Instant Site](https://learn.fcrmedia.ie/knowledge/online-sales-channels?hsLang=en#instant-site) - [Facebook](https://learn.fcrmedia.ie/knowledge/online-sales-channels?hsLang=en#facebook) - [Amazon](https://learn.fcrmedia.ie/knowledge/online-sales-channels?hsLang=en#amazon) - [Website](https://learn.fcrmedia.ie/knowledge/online-sales-channels?hsLang=en#website) - [Shipping and pickup](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#main-content) - [In-store pickup](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#in-store-pickup) - [Destination zones for shipping](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#destination-zones-for-shipping) - [Setting up shipping](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#setting-up-shipping) - [Shipping methods and rates](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#shipping-methods-and-rates) - [Guide to shipping](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#guide-to-shipping) - [Shipping management](https://learn.fcrmedia.ie/knowledge/shipping-and-pickup?hsLang=en#shipping-management) - [Marketing](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#main-content) - [Guide to marketing](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#guide-to-marketing) - [Social media](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#social-media) - [Advertising on Facebook](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#advertising-on-facebook) - [SEO](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#seo) - [Discounts](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#discounts) - [Sale prices](https://learn.fcrmedia.ie/knowledge/marketing?hsLang=en#sale-prices) - [Payments](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#main-content) - [Chargebacks and inquiries](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#chargebacks-and-inquiries) - [Accepting online payments](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#accepting-online-payments) - [Other online payments](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#other-online-payments) - [Accepting manual (offline) payments](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#accepting-manual-offline-payments) - [Fraud prevention](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#fraud-prevention) - [PayPal](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#paypal) - [Stripe](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#stripe) - [Guide to payments](https://learn.fcrmedia.ie/knowledge/payments?hsLang=en#guide-to-payments) - [Customers](https://learn.fcrmedia.ie/knowledge/customers?hsLang=en#main-content) - [Customer groups](https://learn.fcrmedia.ie/knowledge/customers?hsLang=en#customer-groups) - [Importing and exporting customers](https://learn.fcrmedia.ie/knowledge/customers?hsLang=en#importing-and-exporting-customers) - [Customer management](https://learn.fcrmedia.ie/knowledge/customers?hsLang=en#customer-management) - [Policy Documents For Your Store](https://learn.fcrmedia.ie/knowledge/policy-documents-for-your-store?hsLang=en) - [Orders](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#main-content) - [Filtering orders](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#filtering-orders) - [Returns](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#returns) - [Order notifications](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#order-notifications) - [Managing orders](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#managing-orders) - [Recovering abandoned carts](https://learn.fcrmedia.ie/knowledge/orders?hsLang=en#recovering-abandoned-carts) - [Analytics](https://learn.fcrmedia.ie/knowledge/analytics?hsLang=en#main-content) - [Google Analytics](https://learn.fcrmedia.ie/knowledge/analytics?hsLang=en#google-analytics) - [Guide to analytics](https://learn.fcrmedia.ie/knowledge/analytics?hsLang=en#guide-to-analytics) - [Getting reports](https://learn.fcrmedia.ie/knowledge/analytics?hsLang=en#getting-reports) - [Security](https://learn.fcrmedia.ie/knowledge/security?hsLang=en#main-content) - [Account security](https://learn.fcrmedia.ie/knowledge/security?hsLang=en#account-security) - [Phishing](https://learn.fcrmedia.ie/knowledge/security?hsLang=en#phishing) - [HTTPS and SSL](https://learn.fcrmedia.ie/knowledge/security?hsLang=en#https-and-ssl) [![Chill listening crop-3](https://learn.fcrmedia.ie/hs-fs/hubfs/fcr-logo-2019-blue-1k-1.png?width=230&height=24&name=fcr-logo-2019-blue-1k-1.png "Chill listening crop-3")](https://knowledge.gpie.ie/knowledge) Local Search | Web | VR Copyright © 2026, FCR Media